OUR STORE POLICIES
Because We Care
In today’s online shopping market, we believe that honesty is the best policy. That’s why we designed the most generous, fair, and transparent policies for our customers. Learn more below and reach out with questions.
Shipping & Processing Policy
What You Need to Know
Velvet Temptations LLC
Effective Date: October 8, 2026
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At Velvet Temptations, we believe your self-care experience begins the moment you place your order. We take care in preparing and packaging our products to provide a pleasant shopping experience.
Retail Order Processing
Retail orders are generally processed within 2–5 business days after payment is confirmed.
This includes our bath, body, fragrance, and lip-care collections.
Business days exclude weekends and recognized holidays. Processing time does not include shipping transit time.
Wholesale Order Processing
Our wholesale products are made to order and generally require 14–21 business days for processing.
This includes lip gloss bases, cosmetic-making tools and supplies, business starter kits, and other wholesale offerings.
Processing begins after payment is confirmed and any required order specifications are finalized.
Larger or customized orders may require additional processing time, which will be communicated when appropriate.
Shipping & Tracking
Once your order ships, you will receive a shipping confirmation email with tracking information when available.
Delivery times depend on the shipping carrier, destination, and shipping service selected at checkout.
Shipping transit times are estimates and are not guaranteed unless expressly stated.
Processing Delays
If we are unable to ship your order within the promised timeframe, we will notify you and provide a revised shipping estimate or applicable cancellation and refund options.
Where required by law, customers may decline a shipping delay and receive a prompt refund for unshipped merchandise.
Incorrect Shipping Information
Please verify your shipping information before completing your purchase.
If you discover an error, contact us immediately at support@velvettemptations.com.
We cannot guarantee address corrections once an order has shipped.
If a package is returned because of an incorrect or incomplete address, we will contact you regarding available options. Additional shipping charges may apply.
Lost, Stolen & Missing Packages
If your tracking information indicates that your package was delivered but you cannot locate it, please check the delivery area, mailbox, household members, neighbors, or building management.
Contact the shipping carrier to request an investigation and notify Velvet Temptations with your order number and tracking information.
Packages marked delivered are not automatically eligible for replacement or refund. We review reported issues individually and provide appropriate remedies consistent with applicable law.
If a package is lost in transit, we will review the available tracking information and assist with the carrier investigation when appropriate.
Contact Information
Velvet Temptations LLC